CLIPPING FAQ¶
How do I edit my generated clip?¶
You can edit a clip by pressing “Edit Clip” under the Actions column on the Generated Clips page, found on the Library side of the site.
More information can be found on the Edit Clip page of the docs.
What can I edit?¶
Currently you are only able to edit the clip’s metadata. Specifically: Title, Description, Tags, and any custom properties if a workflow was selected.
Why doesn’t the thumbnail of my clip match what I set?¶
If the frame chosen doesn’t fall within the clip times, the first frame of the clip is used. If a valid thumbnail time was selected within the clip but is not showing correctly when processed, please contact your support representative.
You can also change the clip’s thumbnail on the Edit Clip page.
Why has my clip been generating for a long time?¶
A clip taking a long time to generate can occur for multiple reasons. Most commonly this is due to:
- A clip is of a long duration, which takes extra time to process.
- The clip consists of multiple sources, which can also add processing time.
- “Generate MP4” was selected when submitting the clip, which typically adds time to the processing of clips.
- The speed of clip generation can be impacted during high traffic periods.
If you think your clip has taken too long to generate, contact your support representative.
The video/audio in my clip looks incorrect or low quality¶
When you generate a clip, the option is provided to select video bitrates in which your finished clip will be displayed. If you are noticing lower than expected quality for your clips, please ensure that you select a higher bitrate when generating the clip.
Similarly with audio, there are options with which you can select the language required for your clips. If you are finding that the clip you processed does not have the expected audio, ensure during clip generation that the “Selected Audio Track” dropdown option has the correct track you require.
If the above steps are followed and you still have issues with the quality of the audio or video generated, please contact your support representative.